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Virginia Health Services leaders featured on podcast about strategy innovation

Peter Murphy Lewis, the host of Experience Care’s LTC Heroes podcast, has long been interested in the innovative thinking of the leadership team at Virginia Health Services (VHS).

He asked VHS President and CEO Mark Klyczek and Vice President of Strategy and Business Development Eric Gommel to share the story of how they teamed up at VHS on his show:

Strategy and Growth

When Lewis asked Gommel why he wanted to “join forces” with Klyczek, Gommel shared that he admired Klyczek’s leadership style, which he experienced working with Klyczek at a previous health system.

“He’s great at executing on initiatives, but he also approaches his work with a sense of humor,” Gommel said. “And that sort of management style really attracted me.”

The discussion shifted to why Klyczek created the role Gommel would later fill.

“I knew we had to reposition Virginia Health Services,” Klyczek told Lewis. He needed someone with the specific skill set and experience in data and analytics, as well as facilitating and executing on strategy, that Gommel possesses.

“What Eric’s been able to do is accelerate our growth and our strategic initiatives,” Klyczek said. “I can only do so much, but Eric is really able to take the ideas and things that we come up with together, and run with them, making sure that they’re executed.”

Sprints: Focusing on Key Strategic Initiatives

The podcast host was familiar with Sprints but had not heard of them in the context of long-term care before the interview.

Gommel said he faced a challenge in introducing the VHS strategic plan and initiatives that went with it. He and Klyczek began to focus on a smaller, more achievable number of initiatives.

“The idea was to break the strategic plan into digestible pieces,” Gommel said. “We started with an eight-week cycle and have moved to a quarterly cycle. We then tried to narrow down to less than 10 specific initiatives with measurable deliverables.”

Gommel said the initial strategic plan was introduced during leadership meetings. He and Klyczek listened to feedback from executives, narrowed the focus and shortened the time horizon.

“This isn’t some fancy thing that we had to buy or pay for,” Klyczek said of how he and Gommel communicate the plan and track its progress. “We just leveraged Excel. Every time we meet as a senior leadership team, everybody has to report on their initiatives.”

Gommel continues to develop new, exciting ideas with the leadership team that will guarantee Virginia Health Services’ future success as well.

“What really excites me is our future projects,” Gommel said. “Those include initiatives focused on workforce development and extending programs Mark and the team have put in place over the past year.”

This blog was written and provided by the content team at LTC Heroes.

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