Virginia Health Services’ centralized admissions team handles all incoming patients to our seven nursing and rehabilitation centers.
The team has a combined 50(ish) years of experience with Virginia Health Services. And how do they surprise the individuals they talk to daily?
“Many people are surprised that they get to talk to a human voice,” says team leader Kassie Martin.
They field about 100 (or more) phone calls a day between them. They remain professional, courteous and patient as so many of the individuals they speak with feel the stress of finding a safe place for their loved ones.
Our team members have to know how to decipher insurance information, understand medical charts and breakdown financials.
The team reads medical history and charts – and they get referrals from many sources.
It’s a challenging job to keep track of multiple individuals and where each is in the process. Once the admissions process is completed, the individual transitions to a Resident Navigator at the nursing center to onboard in person, which means our admissions team rarely meets in person those they’ve admitted.
It’s worth it. The team agrees the work they do helps contribute to the community they work in.
Thank you to our team! We can’t do it without you!
Learn more about us
Virginia Health Services offers seven nursing and rehabilitation centers in Hampton, Newport News, Gloucester, York County and Kilmarnock. We provide skilled, long-term and respite care. Our Walter Reed location in Gloucester County offers Memory Care, which also will be provided at Lancashire in Kilmarnock by the end of 2024.
Our Coliseum location in Hampton provides on-site dialysis to residents, and the skilled Mitchell unit at James River in Newport News has been recently refurbished.
Visit vahs.com/nursingcenters to learn more and request information of our centralized admissions team.
