June 2025

Two Virginia Health Services Communities Earn 2025 AHCA/NCAL Bronze National Quality Awards

National award signifies formal commitment to continuous improvement in quality care

NEWPORT NEWS, Va. (June 3, 2025) – Two Virginia Health Services (VHS) communities have been recognized as 2025 recipients of the Bronze – Commitment to Quality Award by the American Health Care Association and National Center for Assisted Living (AHCA/NCAL) for their commitment to improving the lives of residents through quality care. This distinction is the first of three progressive award levels through the AHCA/NCAL National Quality Award Program. The Program honors providers across the nation that have demonstrated their dedication to enhancing the quality of care for our nation’s elders and individuals with disabilities.

Coliseum and Lancashire Nursing and Rehabilitation Centers — which are under the VHS umbrella — are among the state’s 22 Bronze award recipients this year. Five VHS communities — The Newport, Northampton and Walter Reed Nursing and Rehabilitation Centers, and The Hamilton and The Huntington Assistant Living — earned Bronze in 2024.

“We are proud of the efforts and results at Coliseum and Lancashire to earn this national recognition. We believe in quality every day, and work continuously to provide quality care to the families and residents who place their trust with our team. Earning Bronze awards in two consecutive years shows our commitment to quality across the entire organization,” said VHS President and CEO Mark Klyczek.

Coliseum (Hampton) and Lancashire (Kilmarnock) provide skilled and long-term nursing care with on-site rehabilitation. Coliseum also operates an in-house Dialysis Den in partnership with DaVita, and Lancashire recently opened a Memory Care unit. Both host students in the VHS Certified Nursing Assistant (CNA) training program for clinical skills labs and provide on-the-floor experience.

About the award

The AHCA/NCAL National Quality Award Program is a rigorous three-level process reviewed and evaluated by trained experts against a set of nationally recognized standards for organizational excellence. The standards of the Baldrige Performance Excellence Program help organizations achieve superior performance over time to improve the quality of life and care of long-term care residents.

Providers begin the quality improvement journey at the Bronze level, where they develop an organizational profile detailing among other elements their vision, mission, key customers, and key strengths and challenges. Bronze applicants must demonstrate the use of a performance improvement system. Trained examiners review each application to determine if a center has met the demands of the criteria. As recipients of the Bronze – Commitment to Quality award, Coliseum and Lancashire may now move forward to the Silver – Achievement in Quality award criteria.

“Receiving this award marks the beginning of an exciting journey towards excellence,” said Cathy Bergland, AHCA/NCAL National Quality Award Board Chair. “Congratulations to the Coliseum and Lancashire communities for this significant achievement. I encourage you to take some time to celebrate and continue striving for higher levels of quality and performance.”

The National Quality Awards will be presented during Delivering Solutions 25, the AHCA/NCAL Convention & Expo, October 19-22, 2025, in Las Vegas, Nevada.

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About VHS

Locally owned and headquartered in Newport News, Virginia since 1963, Virginia Health Services offers exceptional senior living and health care services. We specialize in the continuum of care from active lifestyle independent and assisted senior living communities, to skilled nursing and rehabilitation services. Our 1,000+ Team Members are passionate and committed to the well-being and quality care of our residents. Beyond our thoughtfully maintained communities located throughout the Virginia Peninsula, we offer a full range of personalized skilled health care, outpatient therapy, home care and hospice services by specially trained staff in the comfort and privacy of your home. To learn more, please visit our website at www.vahs.com.

About AHCA/NCAL

The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represents more than 15,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers, and homes for individuals with intellectual and development disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day. For more information, please visit www.ahcancal.org.

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